HELD & SEEN COACHING: Privacy Policy
Effective Date: 04/18/2026 | Last Updated: 6/6/2026
This Privacy Policy explains how Held & Seen Coaching, operated by Yoyce Geronimo Galvan ("Held & Seen Coaching," "we," "us," or "our"), collects, uses, and protects information gathered through www.heldseen.com and related coaching services. Please read this policy carefully. By using this website or our services, you agree to the practices described below.
Who We Are
Held & Seen Coaching provide virtual coaching services to individuals, including LGBTQ+ adults, family caregivers, and trauma survivors. This practice is owned and operated by Yoyce Geronimo Galvan, M.A.
Contact for privacy matters: yoycegeronimo@heldseen.com
2. What Information We Collect
2a. Information You Provide Directly
When you interact with this website or our services, you may provide: Name and email address: collected through contact forms, newsletter sign-up, and consultation booking; Scheduling. availability information and reason for the visit: collected when you book a free consultation or coaching session; Payment information: collected when you purchase a coaching program (see Section 2c for how payment data is handled); Any other information you choose to include in form submissions or direct communications
2b. Information Collected Automatically
When you visit www.heldseen.com, we automatically collect certain technical information through cookies and analytics tools, including: Pages visited and time spent on each page. Referring website or search terms used to find this site. Browser type, device type, and operating system. General geographic location (city/region level not precise location).Clicks, scroll behavior, and navigation patterns
This data is collected through Google Tag Manager and associated services (such as Google Analytics). It is used in aggregate to understand how visitors use the site and to improve its content and structure. We do not use this data to identify you personally.
2c. Payment Information
Held & Seen Coaching does not store, process, or have direct access to your full payment card information. All payment transactions are processed by a third-party payment processor which could be Stripe, Square, or PayPal. That processor's privacy policy governs how your payment data is handled. We receive only a transaction confirmation and, where applicable, your name and amount paid.
2d. Sensitive Information
Because Held & Seen Coaching serves individuals navigating mental health, trauma, and identity-related challenges, you may share sensitive personal information voluntarily during consultations or in written communications. We treat all such information with strict confidentiality and use it only to provide the services you have requested. We do not sell, share, or disclose this information to third parties except as required by law or as described in this policy.
3. How We Use Your Information
We use the information we collect for the following purposes to: respond to your inquiries and schedule consultations; deliver coaching services you have purchased; send the newsletter or podcast updates you have subscribed to (you may unsubscribe at any time); process payments for services; improve the website and understand which content is most useful to visitors; comply with applicable laws and legal obligations; protect the safety and security of this website and our services We do not use your information to build advertising profiles, sell data to third parties, or send unsolicited commercial communications beyond the services you have opted into.
4. Cookies and Tracking Technologies
This website uses cookies and similar tracking technologies. A cookie is a small text file stored on your device that helps websites remember information about your visit. You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of this website. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites.
5a. Service Providers
We work with a small number of third-party vendors who help us operate this website and deliver our services. These include: Squarespace: website hosting and form submissions; Calendly, Acuity or Google: consultation and session scheduling; Stripe, Square or Paypal: payment processing; Google (via Google Tag Manager / Google Analytics): website analytics. These providers access your information only to perform services on our behalf and are contractually required to protect your data and use it only for the purposes we specify.
5b. Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect the safety of any person, prevent fraud, or respond to a legal claim.
5c. Chargeback and Payment Disputes. If a payment transaction is disputed, reversed, or challenged through your bank or card issuer (commonly known as a chargeback), we may share relevant information with our payment processor, your financial institution, or a dispute resolution service to verify that services were authorized and delivered. This may include your name, contact information, records of communications, session scheduling confirmation, signed agreements or intake forms, and any other documentation demonstrating that you requested and received the services in question. We will share only the minimum information necessary to resolve the dispute.
5d. Safety and Imminent Harm
Held & Seen Coaching is not a licensed therapy practice and is not bound by HIPAA. However, if we receive information suggesting imminent risk of harm to you or another person, we may contact emergency services or share information with appropriate authorities as required under applicable law. This policy is consistent with ethical standards for coaching practice.
6. How Long We Keep Your Information
We retain personal information only as long as necessary for the purposes described in this policy: Contact and consultation inquiries: retained for 2 years. Active client records: retained for the duration of the coaching relationship and 3 years after. Newsletter subscriptions: retained until you unsubscribe. Payment records: retained for 7 years as required for tax and accounting purposes. Analytics data: subject to Google Analytics retention settings (default 26 months)
7. How We Protect Your Information
We take reasonable technical and organizational precautions to protect your personal information, including: This website is served over HTTPS (encrypted connection). Access to client information is limited to Yoyce Geronimo Galvan and, where applicable, authorized service providers under confidentiality agreements. Payment data is processed exclusively by PCI-compliant payment processors, We do not store card numbers. Email communications containing sensitive information are conducted through encrypted platforms. No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security. If you have concerns about transmitting sensitive information, please contact us directly.
8. Your Rights and Choices
You have the following rights regarding your personal information: Request a copy of the personal information we hold about you. Ask us to correct inaccurate or incomplete information. Unsubscribe from newsletter at any time using the link in any email we send, or by contacting us directly. Use browser settings or the Google Analytics Opt-Out Browser Add-On to prevent analytics tracking. To exercise any of these rights, contact us at yoycegeronimo@heldseen.com. We will respond within 30 days.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. Held & Seen Coaching does not sell personal information. To exercise your CCPA rights, contact us at yoycegeronimo@heldseen.com
9. Children's Privacy
This website and coaching services are intended for adults (18 years of age and older). We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted personal information through this website, please contact us immediately at yoycegeronimo@heldseen.com and we will delete that information promptly.
10. Third-Party Links
This website may contain links to third-party websites, including social media platforms (Instagram, TikTok, LinkedIn, YouTube) and scheduling or payment tools. This Privacy Policy applies only to www.heldseen.com. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before providing any personal information.
11. Coaching Is Not Therapy: HIPAA Notice
Held & Seen Coaching provides coaching services, not therapy, counseling, or any form of licensed mental health treatment. Coaching is not regulated under HIPAA (Health Insurance Portability and Accountability Act), and information shared in a coaching context is not protected health information (PHI) under federal law. However, we treat all information shared in our coaching relationship with the same care and confidentiality we would apply to clinical information. We will not disclose what you share in sessions to any third party except as described in Section 5 of this policy or as required by law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of this website after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please contact us:
Business Name: Held & Seen Coaching
Owner:Yoyce Geronimo Galvan, M.A.
Website: www.heldseen.com
Email: yoycegeronimo@heldseen.com
Response Time: Within 30 days of receipt